FAQ Page

Frequently Asked Questions (FAQ)

Welcome to the GlobalGoodTees.com FAQ page! Here, you’ll find answers to some of the most common questions our customers ask. If you don’t see the information you’re looking for, please feel free to contact us at support@globalgoodtees.com.

1. Orders & Payment

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All payments are processed securely.

Q: How can I track my order?
A: Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier’s tracking service.

Q: Can I change or cancel my order?
A: If you need to make changes to your order, please contact us immediately at support@globalgoodtees.com. We’ll do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed.

2. Shipping & Delivery

Q: How long does shipping take?
A: Shipping times vary depending on the shipping method selected at checkout. Standard Shipping typically takes 5-7 business days, Expedited Shipping takes 2-3 business days, and Overnight Shipping delivers in 1 business day.

Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping costs and delivery times for international orders will vary based on the destination.

Q: What should I do if my package is lost or damaged?
A: If your package is lost or arrives damaged, please contact us at support@globalgoodtees.com as soon as possible. We’ll work with you to resolve the issue.

3. Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy for most items. Products must be returned in their original condition, unworn, and with all tags attached. Please refer to our Return Policy page for detailed instructions on how to process a return.

Q: How do I return an item?
A: To initiate a return, please contact us at returns@globalgoodtees.com with your order number and the reason for your return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

Q: Can I exchange an item?
A: If you’d like to exchange an item for a different size or color, please follow our return process and place a new order for the desired item.

4. Products & Sizing

Q: How do I find the right size?
A: We provide a detailed size guide on each product page to help you choose the right fit. If you’re unsure about sizing, please contact us at support@globalgoodtees.com for assistance.

Q: What materials are your products made from?
A: Our products are made from high-quality materials, including 100% cotton and cotton-blend fabrics, to ensure comfort and durability. Specific material information can be found on each product page.

Q: How should I care for my GlobalGoodTees apparel?
A: We recommend machine washing your GlobalGoodTees apparel in cold water with like colors and tumble drying on low heat. Please refer to the care instructions on the product label for best results.

5. Charitable Giving

Q: How does GlobalGoodTees.com contribute to charity?
A: We donate 20% of our profits to various charities that focus on education, healthcare, poverty alleviation, and environmental sustainability. By shopping with us, you’re helping to support these important causes.

Q: Can I choose which charity my purchase supports?
A: Currently, GlobalGoodTees.com donates to a curated list of trusted charities. While we do not offer the option to choose a specific charity at checkout, rest assured that your purchase is making a positive impact.

6. Contact Us

Q: How can I contact GlobalGoodTees.com?
A: You can reach our customer service team via email at support@globalgoodtees.com or by phone at +1 (123) 456-7890. Our support hours are Monday to Friday, 9:00 AM – 6:00 PM (PST).

Q: Do you have a physical store?
A: GlobalGoodTees.com is an online-only store, which allows us to offer our products to customers worldwide and support our charitable mission more effectively.